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Update on Coronavirus

The Kirkwood is playing a key part in the fight against coronavirus across Kirklees. We are working day and night to offer critical support to the healthcare sector at this difficult time, making sure that the most vulnerable people in our local communities continue to receive the very best, compassionate care.

We’re working hard to provide essential care for the people of Kirklees

Throughout the coronavirus crisis, our Nurses are working out in your local community to support patients in their own homes across Kirklees. And our In-Patient Unit nurses, doctors and healthcare professionals are working 24 hours a day to make sure the patients and families in our care receive the very best care.

 

Changing the way we provide services to keep people safe

Due to the increasing numbers of people affected by the coronavirus pandemic in Kirklees, we have had to make some really difficult decision about some of our services.

A number of services, including those which involve public gatherings of patients, carers, family members and volunteers have been suspended for the time being. These include our Support & Therapy and Bereavement Drop-In services.

We have now launched a range of virtual and telephone services to support patients, carers and families.

To make it easy to find out how our services have changed, we’ve added the latest updates about individual services to the drop down list below. Simply click on the area you want to find information about and it will display on the screen.

We continue to work hard to minimise the number of people who need to visit or work at our hospice site in Dalton. As a result, many of our teams are now working from home, staying safe and helping to protect the most vulnerable people in our care. We've said a temporary farewell to many of our wonderful volunteers to keep everyone safe. We’re keeping in touch and we're looking forward to seeing them again in the near future.

All the changes have been made are to protect our vulnerable patients, as well as our nurses, doctors and the wider healthcare team. Over the we may need to make more changes to keep everyone as safe as possible. Please keep checking back if you are planning to use any of our services or hoping to visit the hospice.

 

If you are feeling unwell, please do not visit the hospice

If you have any of the main symptoms of coronavirus (COVID-19), you must stay at home (self-isolate) and get a test.

The main symptoms of coronavirus are:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • A loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

If you have any of the main symptoms of coronavirus:

 

Please wear your face mask responsibly 

When visiting the hospice, please ensure you wear your face mask at all times. Failing to wear your face mask correctly puts your loved one and our teams at risk. You can help keep our patients safe by making sure your mask is covering your mouth and nose at all times. Any exceptions to wearing a face mask must be discussed with the Sister or Nurse in charge.

 

Monday 12th July update

Whilst the Government have relaxed guidance for the public from Monday 19th July, The Kirkwood’s priority remains the safety of our patients above all else. Separate guidance has been issued by Government in relation to healthcare settings, where mask wearing and social distancing measures must remain in place. Our guidance for visitors therefore remains the same after Monday 19th July and can be found below. We will keep this under constant review and take steps to relax restrictions as soon as we believe it is safe to do so. 

This information was updated on: Monday 17th May 2021

Our In-Patient Unit – Information for Visitors Fallback

We continue to closely follow the government's recommendations to reduce the risk of coronavirus transmission to our patients, who are most vulnerable, visitors and our employees.

Our latest visiting guidance was updated on Monday 17th May 2021:

Restricted visiting hours to the In-Patient Unit continue in response to the government guidance and our commitment to protect our vulnerable patients. (This supersedes all previous guidance).

Each patient can have up to 5 nominated visitors who are able to visit regularly. Any children visiting (apart from babies and preschool-aged children) should be included in the maximum of 5 nominated visitors.

We are now able to accommodate visits of up to 4 hours. All patient visits should be planned in advance, with up to two nominated visitors able to attend. Lateral Flow Testing (LFT) will be undertaken upon our request.

Outdoor visits for other friends or family members over the 5 nominated visitors can be accommodated for up to 2 additional persons.

To reduce the risk of infection, there can be no more than 2 visitors at a time or over the course of one day (essential care givers are exempt from this daily limit).

Discretion will be used for requests for visiting numbers for individuals who cannot visit independently, such as children or elderly visitors.

To support effective infection prevention and control, visitors must wear the appropriate personal protective equipment (PPE) including a mask provided by The Kirkwood, maintain social distancing and follow all other infection prevention and control measures during visits.

Named visitors should undertake a Lateral Flow Testing (LFT) and produce a negative COVID test twice weekly or at the request of the In-Patient Unit Manager

Visitors should not visit the In-Patient Unit if they have symptoms or suspect they have a COVID-19 infection, or are in a household that is having to isolate due to COVID-19.

When visiting the In-Patient Unit, we encourage the use of outdoor space such as our garden and bedside terraced area.

On each visit, you will be asked to use alcohol based hand gel and put on a mask and any other appropriate personal protective equipment (PPE) prior to entering the In-Patient Unit. The nursing team will advise if gloves and apron are required.

You will also be asked some screening questions and if it is identified that either yourself or a member of your household has symptoms of COVID-19 you will not be permitted entry into the building.

We ask that you remain socially distanced from members of staff and other household during your visit as per national guidance.

We may be able to make exceptions to the above guidelines if you are a key carer for someone in our care. Any exceptions will be made at the discretion of the senior nurse in charge. Please see Exceptions below for more information

Overnight stays are not currently permitted. *

Those wishing to visit patients who are in the last few days or hours of life

Visits will be allowed for nominated visitors, with no time limit on visiting.

Overnight stays are now permitted for those visiting people in the last days or hours of life.

If a patient is expected to die imminently, our team will call in two family members (this may be extended to other key family members and will be agreed by the Senior Nurse and Doctor).

*Exceptions

We understand that every patient’s circumstances are different and, where appropriate, we may be able to make exceptions to our guidance on visiting the In-Patient Unit.

These exceptions may include instances where a patient is at greater risk of distress, such as those with learning difficulties, language difficulties or dementia. We may also make exceptions if our team believes that a patient is experiencing significant psychological distress.

All exceptions must be agreed by our Clinical Services Manager or Senior Sisters.

General Information for those wishing to visit a patient

All visitors to the In-Patient Unit will be verbally screened to check that they do not have symptoms associated with Covid-19. These symptoms include a new persistent cough, higher than normal temperature and loss of taste/smell. We will also ask if you have had any contact with people known or suspected to have Covid-19.

We will also ask you to follow our strict hand hygiene procedures and follow our guidelines on the use PPE throughout your visit, as directed by The Kirkwood team.

We know that not being able to visit as often as usual will be difficult for many of you. We hope you understand that we have not taken the decision to restrict visitors to the hospice lightly. Our priority is to make sure our patients and those looking after them are protected as much as possible, and we really appreciate your understanding.

If you or a family member is due to be admitted to our In-Patient Unit, we encourage you organise some form of communication to keep you connected during your stay. This could be via WhatsApp, Facetime or the use of a mobile phone.

We also have devices available on the In-Patient Unit to help people stay in touch with loved ones.

Please wear your facemask responsibly 

When visiting the hospice, please ensure you wear your face mask at all times. Failing to wear your face mask correctly puts your loved one and our teams at risk. You can help keep our patients safe by making sure your mask is covering your mouth and nose at all times. Any exceptions to wearing a face mask must be discussed with the Sister or Nurse in charge.

Please do not visit the In-Patient Unit if you are feeling unwell

If you have any of the main symptoms of coronavirus (COVID-19), you must stay at home (self-isolate) and get a test.

The main symptoms of coronavirus are:

  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

  • A new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

  • A loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Most people with coronavirus have at least one of these symptoms.

What to do if you have symptoms

If you have any of the main symptoms of coronavirus:

  • Stay at home (self-isolate) – do not leave your home or have visitors. Anyone you live with, and anyone in your support bubble, must also self-isolate.

  • Get a test – get a test to check if you have coronavirus as soon as possible. Anyone you live with, and anyone in your support bubble, should also get a test if they have symptoms. You can find out more using the NHS 111 online coronavirus service: www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-an-antigen-test-to-check-if-you-have-coronavirus

Please note that this guidance is subject to change and will be regularly reviewed.

Lateral Flow Testing prior to visiting encouraged but not mandatory

Kits are available from www.gov.uk/order-coronavirus-rapid-lateral-flow-tests or IPU Admin.

Useful Links

Care in people’s own homes – Our Community Palliative Care service Fallback

Our team of specialist Nurses are continuing to support patients across Kirklees and are available 7 days a week. They will be keeping in close contact with patients by telephone and via video consultation. Home visits will only take place if there needed urgently. If you have any queries, please contact the team on: 01484 557 910

Our Support & Therapy Service Fallback

Unfortunately our physical Support & Therapy services, including Drop-In days held in our Support & Therapy Centre, pre-arranged courses, group meetings and all Complementary Therapies were suspended in March 2020. 

We are now offering many of our courses and sessions virtually. We continue to run condition specific sessions as well as wellbeing and social groups. These sessions are suitable for anyone affected by a life limiting illness, including carers. Click here to find out more.

Bereavement & Counselling - Our Family Care Team Fallback

To keep as many people safe as possible, we made the decision to cancel all one-to-one counselling sessions due to take place at the hospice in March 2020. Our fortnightly Bereavement Drop-In sessions, previously held in the Support & Therapy Centre were also been cancelled for the foreseeable future.

The Family Care Team are now providing a telephone counselling service. If you would like to speak to us about making a telephone appointment, please call the team on: 01484 557908

Care Co-ordination and our 24/7 Clinical Advice Line Fallback

To support our Community Palliative Care Team we have a Care Co-ordination service. This service helps to co-ordinate the needs of our patients and support them with additional services they may need. The team are also a point of contact for you. We know that many of our patients are vulnerable and shielding at the moment, so in anticipation of the increased support our patients will need at this time we have increased the number of people working in this service.

Our Clinical Advice Line is available 24/7 to provide help and support whenever it is needed. If you need advice or support at any time, please call: 01484 557910

How are we making sure we're Covid-19 compliant? Fallback

We are committed to ensuring the safety of our patients, visitors, employees, volunteers and members of the public across both the  hospice site and our retail shops. We are fully compliant with all government advice and regulations, and we're actively monitoring guidance so we can implement changes effectively.
 
We have undertaken Risk Assessments for each of our shops, and for various activity at the Hospice, including the use of volunteers. Where possible, non-clinical employees are working from home indefinitely with ongoing support from their line managers. Employees that are required to work on the hospice site are adhering to social distancing where appropriate and we have introduced social distancing  signage and extra hand washing points. We have also introduced social distancing signage, one way systems and extra hand washing points in all of our shops.

Need clinical advice?
Call our advice line on:

01484 557910

24 hrs a day