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Retail Receptionist Volunteer

Department: Retail

Job Description:

Supporting the online sales and retail team, the role of the Retail Receptionist Volunteer will involve being the first point of contact for our customers and visitors, ensuring customers are dealt with promptly, and the visitor experience is positive.

This is a great opportunity for those who enjoy a customer-facing role, looking to broaden their knowledge of retail within the charitable sector. 

Previous reception and administration experience are desirable but not essential, training can be provided. 

Key tasks:

  • Liaising with visitors to the donation centre
  • Handling telephone calls and enquiries
  • General administrative tasks such as filing and photocopying
  • assisting in the organisation of customer collections
  • Customer experience

Location: The Kirkwood distribution centre, Sands Mill, Mirfield

Interested in this role?
Please email: volunteer@thekirkwood.org.uk
Or call: Tel: 01484 557 900


Volunteering with The Kirkwood:
As a volunteer, you will need to maintain complete confidentiality as a condition of your volunteering.  Information relating to patients, visitors, team members and fellow volunteers can only be, disclosed with the express permission of the appropriate manager.

All volunteers and staff have a responsibility to maintain a safe working environment in accordance with The Kirkwood  Fire and Health & Safety policies.  All volunteers are required to work within the policy guidelines of The Kirkwood.

Volunteering at The Kirkwood is subject to satisfactory references such as; health declaration, role-specific assessment, and where appropriate a DBS Disclosure.  

Before or shortly after starting, all volunteers will be invited to attend an induction session.  In the first few weeks, volunteers undertake role-specific shadowing and training, and complete the following training modules (assistance being provided if required): To keep up-to-date with requirements and legislation in these areas, it may be necessary to refresh this training from time to time.

A little bit of background about The Kirkwood:
The Kirkwood provides specialist care, free of charge, to adults in Kirklees with advanced, progressive illnesses at any time from diagnosis to the end of life, respecting their individual needs and wishes. Care and support are also provided for their family members, friends, and carers, both during the illness and after death. Through education, training, and partnership with others, we improve care for everyone affected by a life-limiting illness.

Interview Date(s): TBC

Need clinical advice?
Call our advice line on:

01484 557910

24 hrs a day