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Become a Telephone Befriender

Department: Volunteer Services

Job Description:

Department: Volunteer Services  

Reports to: Sharon Kingsley

Accountable to: Volunteer Services Manager   

Minimum time commitment: 1-2 hours per week  2-3 service users

Job Description:

To help our patient and service users through the art of conversation over the telephone, being supportive of their needs and listening to what they have to say, The Kirkwood's telephone befriender scheme is one of the most successful part of our care and one our volunteer services are proud to offer. 

Key tasks:

Some patients and service-users affected by life-limiting illness are, or are in danger of becoming, lonely and/or isolated.  This can be due to such things as reduced mobility, lack of confidence, bereavement, etc. Social distancing is likely to compound these feelings.  Telephone befriending can help to create new friendships, that help to keep people connected.

Our Telephone Befriending Service will be used by adult patients and service-users, with a variety of experiences, interests, preferences and befriending needs.  We will aim to achieve the best possible befriending ‘match’ by linking this information to Befriender’s Personal Profiles.

Role requirements:


We are keen to hear from anyone who has:

. Excellent communication & listening skills
. A desire to support Patients 
.The ability to be flexible in the role

And who are:

. Reliable and consistent
. Helpful and dependable
. Willing to use their own free minutes on their phone
. Able to volunteer within defined role boundaries

Interested in this role?
Please email: volunteer@thekirkwood.org.uk
Or call: Tel: 01484 557 900

Volunteering with The Kirkwood:
As a volunteer, you will need to maintain complete confidentiality as a condition of your volunteering. Information relating to patients, visitors, team members and fellow volunteers can only be, disclosed with the express permission of the appropriate manager. All volunteers and staff have a responsibility to maintain a safe working environment following The Kirkwood Fire and Health & Safety policies. All volunteers are required to work within the policy guidelines of The Kirkwood. Volunteering at The Kirkwood is subject to satisfactory references such as; health declaration, role-specific assessment, and where appropriate a DBS Disclosure.  

Before or shortly after starting, all volunteers will be invited to attend an induction session. In the first few weeks, volunteers undertake role-specific shadowing and training, and complete the following training modules (assistance being provided if required): To keep up-to-date with requirements and legislation in these areas, it may be necessary to refresh this training from time to time.

A little bit of background about The Kirkwood:

The Kirkwood provides specialist care, free of charge, to adults in Kirklees with advanced, progressive illnesses at any time from diagnosis to the end of life, respecting their individual needs and wishes. Care and support are also provided for their family members, friends, and carers, both during the illness and after death. Through education, training, and partnership with others, we improve care for everyone affected by a life-limiting illness.

Need clinical advice?
Call our advice line on:

01484 557910

24 hrs a day